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Saturday, July 19, 2003 LIFE WITH BIG BROTHER Technology automatically IDs consumers 'Smart shelf' innovation tracks customers as well as product sales Posted: July 19, 2003 1:00 a.m. Eastern
By
Jon Dougherty A consumer-privacy advocate
says the nation's largest shaving-products manufacturer, in conjunction
with an umbrella research group, is developing "smart shelf" in-store
technology that not only tracks products but also builds an identity profile
of the consumer doing the buying.
According to published reports,
the technology in question – Radio Frequency Identification, or RFID –
uses a microchip with an antenna capable of sending out a signal that
enables a computer to "see" the product. As
WorldNetDaily has reported, RFID technology is being considered for
use by companies such as Wal-Mart to track inventory in distribution centers.
Shaving-products maker Gillette
and Wal-Mart had agreed to employ the smart-shelf technology at one of
the retailer's stores in Brockton, Mass., this summer. The Gillette products
would be equipped with tiny RFID chips that sent a radio signal to store
personnel, alerting them when in-store stocks of merchandise were near
empty. Wal-Mart, however, has decided not to use smart shelf for the time
being.
But Katherine Albrecht, founder
and director of Consumers Against Supermarket Privacy Invasion
and Numbering, or CASPIAN, says Gillette is getting ready to deploy
the technology, which is being championed by the AutoID Center, on its products.
And she says there is more involved than meets the eye.
Not only will the technology
provide store managers with real-time in-store stock figures for Gillette
products, but – via small cameras – it will also snap a picture of the
consumer taking the product off the shelf, she told WorldNetDaily.
From that point, Albrecht said
in a wide-ranging interview, "a reader device at the check-out also reads
the presence of the chip and takes a second picture of that [consumer]."
Then, at the end of the day,
"these pictures … are all printed out, and security sits down and goes
through them, making sure that the person who picked up that Gillette
product from the shelf actually paid for it at the check stand," she said.
"If they see any pictures where
'Camera A' took a picture but 'Camera B' did not take a picture of the
payment, then that person's picture is blown up and becomes a sort of
mug shot," she told WorldNetDaily. "And then the stores will have security
personnel on the lookout for that person, I'm assuming through observation.
If that person is spotted again, they are put under surveillance for their
entire shopping trip."
In essence, Albrecht concluded,
consumers will be guilty until proven innocent – even if all the shopper
did was change his or her mind and set the product down in a different
part of the store – and everyone will be photographed, under the guise
of "security."
Information posted on the AutoID
website gives an indication of the group's grand plans. The center, in
combination with 100 global companies and five universities around the
world, have formed a "unique partnership" in hopes of "creating the standards
and assembling the building blocks needed to create an 'Internet of things.'"
"Put a tag … on a can of Coke
or a car axle, and suddenly a computer can 'see' it. Put tags on every
can of Coke and every car axle, and suddenly the world changes," says
a description of the group posted on the center's website. "No more inventory
counts. No more lost or misdirected shipments. No more guessing how much
material is in the supply chain - or how much product is on the store
shelves.
"Auto-ID Center is designing,
building, testing and deploying a global infrastructure – a layer on top
of the Internet – that will make it possible for computers to identify
any object anywhere in the world instantly," said the description.
The center is attempting to
develop standards that can identify products regardless of which company
tags them.
Involved in the research is
the Massachusetts Institute of Technology in the U.S.; the University
of Cambridge in the United Kingdom; the University of Adelaide in Australia;
Keio University in Japan; and the University of St. Gallen in Switzerland.
"Phase one, two and three testing
has been completed, and now they're moving on to phase four," or deployment,
Albrecht said.
In the first phase, developers
were just making sure the technology actually worked. In phase two, the
RFID technology was placed on warehouse pallets and crates, so companies
could track inventory. Phase three, she says, is placing the technology
on products.
The Economist, a Britain-based
financial magazine, reported in February that smart shelf technology has
been deployed on store shelves in Cambridge, England.
And in January, the magazine
reported, "Gillette announced that it had put in an order for half a billion
smart tags, signaling the start of their adoption by the consumer-goods
industry.
"If they catch on, smart tags
will soon be made in their trillions and will replace the bar-code on
the packaging of almost everything that consumer-goods giants such as
Procter & Gamble and Unilever make," said the magazine's report, which
also said Gillette was buying its tags from a company called Alien
Technology.
"Once you begin to track products,
you begin to track people," Albrecht told WorldNetDaily.
Gillette could not be reached
for comment.
The consumer-privacy advocate
said some companies have expressed an interest in very elaborate tracking
systems. She said such systems would photograph consumers and superimpose
their pictures with an itemized receipt of goods purchased, along with
any other credit card or related information that will help identify the
person. With the photo identification aspect, even consumers who pay cash
could be later identified.
"This technology is already
out there," Albrecht said. "Eventually, I fear it can and will be made
available to law enforcement."
Related stories:
Dark
side of supermarket 'savings cards'
Supermarket
cards threat to privacy?
Implantable
chip company in financial dire straits
Jon E. Dougherty is a staff
reporter and columnist for WorldNetDaily.
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